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#11 |
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Strike Three (продолжение)
Against his better judgment, our controller allowed the Xerox rep to have "one more chance" with a second replacement unit. In our controller's defense, a refund would have been pro-rated and subject to [lenghty] negotiations within Xerox and with teh reseller. (Surprise.) So she told us we'd have a replacement WITHIN SIX DAYS. Keep in mind this is Xerox's best foot forward, and compare that to ordering the original Beast from PC Connection and getting it the next day. To Xerox's credit, six days turned out to be three. The new printer arrived late in May 18. After having someone hoist it into place, our adminstrator set about getting it going this morning, as she had some critical trade show literature and customer communications to get out today. As I walked by, she asked me to help because she could not get the replacement going. I determined that it powered up, printed nice test pages, but would not be recognized on six different working USB ports on two different PC's, using two different USB cables. So Xerox's "one last chance" was a DOA unit. Perhaps it's a new cycle time reduction initiative. Perhaps we got all the Phasers factory-set to "kill" instead of "stun". Perhaps Xerox will feel compelled to get us a functioning printer today so we can meet or dedlines without having to run off to Staples (похоже, говорит про магазин Staples.com). I hope these guys still have Brother Dominick on retainer, because we need a miracle (типа, не успевает напечатать работу, крайние сроки, надежда на чудо…). В общем, поменяли ему уже на третий принтер..... И опять проблема - не может подключиться к USB порту (перепробовали 6 портов на двух компах и два usb-кабеля) - короче, принтер DOA (почтовый термин, dead on arrival).... перевод классный в Лингво - "Скончался по пути ( в больницу и т. п. )".... Короче, опять труп!! ![]() |
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